Order Processing & Dispatch
- Orders are processed within [2] business days after payment confirmation.
- Customized or bulk orders may require additional processing time.
- Once dispatched, customers receive a tracking number for order status updates.
Delivery Timelines & Charges
- Standard delivery within UAE: [2-3] business days.
- Delivery to Northern Emirates (Remote Locations):
- Orders delivered to Ajman, Fujairah, Ras Al Khaimah, Umm Al Quwain, or other remote locations may require additional time beyond standard delivery estimates.
- A minimum order value of [1000] AED may be required for deliveries to these locations.
- Customers will be notified of any extended delivery timelines before order confirmation.
Delays & Issues
- Unexpected delays due to weather, customs, or logistical challenges may occur.
- If a shipment is delayed beyond [5] business days, customers will be notified.
- Lost or undelivered items must be reported within [3] days for investigation.
Special Delivery Instructions
Customers can request specific delivery preferences (e.g., scheduled delivery) by contacting support at [orders@nascofurniture.ae]. This ensures clarity for Northern Emirates deliveries, making expectations transparent for customers.
Warranty Policy
Warranty Coverage
- Our products are covered by a [12]-months warranty against manufacturing defects.
- Warranty applies to materials, workmanship, and functional performance.
- It does not cover misuse, accidental damage, or unauthorized modifications.
Claim Process
- Customers must submit a warranty claim via [orders@nascofurniture.ae] with proof of purchase and issue details.
- If eligible, we will provide repair, replacement, or store credit based on warranty terms.
- Claims must be initiated within the warranty period for approval.
Exceptions
- Assembled items are covered before installation only.
- Any repairs attempted by unauthorized technicians void the warranty.
Order Cancellation Policy
Cancellation Before Shipment
- Customers can cancel an order within [2] hours of placing it, before shipping occurs.
- Once shipped, cancellations are not possible, and customers must follow the return policy.
Refund Terms
- Approved cancellations are refunded to the original payment method within [5-7] business days.
- If payment is still in processing, cancellation will halt the charge without requiring a refund.
Exceptions
- Custom orders, assembled items, and special requests cannot be cancelled after confirmation.
User Agreement
Acceptance of Terms
By accessing www.nascofurniture.ae, users agree to these terms and conditions. The company reserves the right to modify or update policies at any time.
Prohibited Activities
- Engage in fraudulent transactions or false identity claims.
- Attempt to hack, disrupt, or manipulate website functions.
- Use website content (text, images, product descriptions) without permission.
Account & Security
- Users are responsible for maintaining the confidentiality of their account credentials.
- Suspicious activity may lead to account suspension or termination.
Liability Disclaimer
- The company is not responsible for service interruptions beyond its control.
- Product specifications, stock availability, and pricing may change without notice.